Current Opportunities

Customer Service Representative (Temp to Hire) - Syracuse, NY - Job Code CPL130

11-Feb-2019

Position Overview:

    We have just been tasked with finding our client's next customer service superstar! Our client is in immediate need of a professional customer service representative. This is a full time, day shift temporary role with the possibility of transitioning to a permanent position if everyone is in agreement about the cultural fit and mutual expectations are met.

      Duties & Responsibilities:

        • Provide customers with a professional, and knowledgeable contact experience
        • Enter and log information from customer orders and inquiries
        • Assist with mailboxes and web coverage, including Live Chat
        • Handle high volume of calls; maintain complaint tracking responsibilities and other required tasks
        • Effectively handle all types of customer personalities and demands
        • Apply credits to customer accounts
        • Provide timely and accurate order processing and customer follow up
        • Inspire favorable internal and external customer service practices

          Minimum Qualifications:

            • High school diploma with six or more years of customer service experience, Associates Degree with three or more years of customer service experience, or Bachelors Degree with six to 24 months customer service experience
            • Microsoft Office Suite proficiency highly preferred
            • Ability to maintain a professional demeanor during all internal and external customer interactions
            • Ability to be flexible and willing to learn/crosstrain to different departments required

              **Please send your resume via email to JSG@JASRECRUITMENT.COM, reference job code CPL130 in the subject line.

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